Return & Exchange Policy
Thanks for supporting the podcast! Every single piece of merch you buy directly funds the show and helps us keep creating content.
Because our merch is custom-printed to order just for you, we handle returns and exchanges a little differently than traditional retail stores. Please read our guidelines below before placing your order.
Cancellations and Order Changes
Because our system connects directly to our printing partners, production begins almost immediately after you checkout.
Time Limit: If you made a mistake with your address or sizing, please email us at merch@learnedfromsnowboarding within 2 hours of placing your order.
Once an item enters production, we cannot cancel or modify it.
Sizing and Buyer’s Remorse
Because every item is custom-made on-demand, we do not offer refunds or exchanges for incorrect sizes or changes of heart.
- To ensure a perfect fit, please carefully review the Sizing Chart provided on each product page before checking out.
- If you are unhappy with your size, contact us anyway – we love our listeners and are happy to send you a special discount code so you can grab the correct size at cost.
Damaged, Defective, or Wrong Items
If we mess up, we will fix it at no cost to you! If your item arrives damaged, has a blurry/defective print, or is a different or wrong item/size than you ordered:
- Email us at [Insert Your Support Email] within 14 days of delivery.
- Include your Order Number and 1 or 2 clear photos showing the damage or printing defect.
- We will submit a replacement order to be printed and shipped to you 100% free of charge.
Lost or Undeliverable Packages
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Wrong Address: Please double-check your shipping address at checkout. If a package is returned to us by the postal service due to an incorrect or incomplete address, you will be responsible for the shipping cost to reship it to your corrected address.
Lost in Transit: If your tracking info shows your package hasn’t moved in over 10 business days, contact us and we will work with our print provider to track it down or issue a replacement.
Questions?
Drop us a line at merch@learnedfromsnowboarding.com and our team will get back to you within 24–48 hours. Thank you for representing the community!